Garrafeira Gomes Online Store Terms and Conditions (www.garrafeiragomes.com)
In order to be a customer of the www.garrafeiragomes.com website, you must register. In this register, the necessary elements will be collected to carry out the entire commercial transaction online and to future contacts that may prove necessary to establish, in order to ensure the best customer service.
Access is restricted to each customer and guaranteed by the use of a login and a password chosen by the customer. You must keep the password strictly confidential, not revealing it or sharing it with third parties.
You are entirely responsible for the use of your password as well as any orders placed with it, even without your knowledge and for all the information we receive through your email address and / or password.
You should immediately notify the website www.garrafeiragomes.com, of the unauthorized use of your e-mail and / or password or any other situation of your knowledge that may jeopardize the security of the site.
3. My account
The user of this website is responsible for the elements of access to his account (username and password) in order to guarantee the confidentiality of his data.
Through the option "My Account" you can make changes to your personal data, edit your address list, consult orders placed or change your password.
In situations of misuse of the website and regardless of the applicable legal procedure, Garrafeira Gomes reserves the right, namely, to cancel the user's registration, remove orders and any other type of user content.
4. Personal data
Garrafeira Gomes recognizes the importance of protecting personal data, thus ensuring the confidentiality of all data provided by its customers. The collection and processing of data is carried out in a safe manner and prevents its loss or manipulation.
Garrafeira Gomes does not disclose or sell its customers' data to third parties, so all information is confidential. Access to information is restricted, being used only for communication with the Customer and the processing of their orders, namely payment, shipping and after-sales assistance.
All customers have the right to access, rectify, cancel and oppose their data, expressly expressing this desire through the following means:
Email - email@example.com
The website www.garrafeiragomes.com is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the website without prior written authorization is prohibited for purposes other than strictly personal use.
Garrafeira Gomes reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
To facilitate accessibility to other content, the website www.garrafeiragomes.com may include links to other sites on the internet. This does not mean that Garrafeira Gomes supports these sites or recommends these products and services and declines any responsibility for their content. The customer who accesses an external link must read and accept the conditions of that website before using it.
Garrafeira Gomes makes every effort to ensure that the information presented is free of typographical errors and whenever it occurs, it will proceed to correct it as soon as possible. In the event that the information presented does not correspond to the characteristics of the product, the Customer will be informed and will have the right to cancel the order.
6. Products and Prices
All prices mentioned include VAT at the legal rate in force.
The prices paid for the items you order are displayed on this website at the date the order is placed, including VAT, but excluding shipping charges.
Shipping costs will be charged according to the values indicated on this website on the date you place your order, and calculated according to the value of the same.
Garrafeira Gomes reserves the right to change its prices and shipping costs at any time as well as cancel the contract in case of errors in writing, printing or calculation.
Garrafeira Gomes informs that the prices charged at www.garrafeiragomes.com are exclusive to the online store.
All promotional campaigns have a limited and exclusive stock for online marketing.
The offer available on the Online Store is limited to existing stock.
Garrafeira Gomes reserves the right to change the marketing conditions for the products presented.
7. Order Order - Purchase Conditions
When placing an order through this website, you make a proposal to buy products that you have selected under these General Sales Conditions.
Garrafeira Gomes offers its products on this website within the limits of its existing stocks.
Access to the www.garrafeiragomes.com website does not dispense with prior knowledge of the general conditions for the use of its content and respective services and implies that the user and the visitor have full knowledge of them.
8. Order Delivery
The forecast for the delivery of the order is 3 to 8 working days for Mainland Portugal and 12 to 15 working days for the Islands, from the date of receipt of the order by Garrafeira Gomes.
If, at the time of delivery, the Client is not at the address indicated, the order will remain at the CTT station in the respective area of the address, for 3 working days, after which time it will be returned to Garrafeira Gomes, considering for all this return as a cancellation of the order.
9. Payment Methods
Orders can be paid by Bank Transfer or Cash on Delivery. In the case of Bank Transfer, always mention your order number on the receipt. Garrafeira Gomes assumes no responsibility for any delays caused by the lack of this information. The proofs must be sent with the indication of your order number to the email firstname.lastname@example.org.
Orders will be processed immediately after payment, receipt of proof of the respective value or good collection.
Any payment costs will be borne by the customer.
In the case of collection by collection, the order is sent to the collection by CTT Expresso and paid upon delivery to CTT's services, by check or cash.
10. Order Cancellation
The customer can withdraw from the order, and must formalize his will by sending an e-mail to the address email@example.com and indicate the following data:
Garrafeira Gomes reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer.
Garrafeira Gomes reserves the right not to process any order or refund, in the event of errors in the values and / or characteristics of the products, when these arise from technical problems beyond the control of Garrafeira Gomes.
Whenever the assumptions referred to in the previous points are verified, the Customer will be informed of Garrafeira Gomes' decision not to process his order.
The Customer has 15 days, counting from the date of receipt of the product, to exchange the product for another one, in case the first one is not delivered in the proper conditions or presents any anomaly. To make this exchange, the product must be returned in the condition in which it was delivered, unused, and with the packaging intact.
The costs related to exchanges and returns for reasons attributed to the customer, will be the responsibility of the customer.
Contractual termination will only be possible if all products are returned in the condition in which they were delivered, that is, in excellent condition, Otherwise, there will be no refund, and the product will be sent back to the Customer.
12. Limitation of Liability
The texts and photographs that illustrate and describe products on this website are not contractual, having only an informative character. Garrafeira Gomes will not be responsible in case of errors or omissions in the photographs or texts displayed on the website.
Without restricting the scope of these General Conditions of Sale, no indemnity of any kind, relating to products delivered or non-delivery of products, or otherwise, will be greater in value than the purchase price of the products for which indemnities are required. Under no circumstances will Garrafeira Gomes be liable for any indirect, casual or subsequent damages, of whatever nature, which may arise in connection with its products, their use, sale or with this website.
13. Force Majeure
Garrafeira Gomes will make all reasonable efforts to fulfill its obligations. However, Garrafeira Gomes cannot be held responsible for delays or for non-delivery of goods due to circumstances beyond its control. Such circumstances include strikes, wars, natural or other catastrophes, which make the production, transport or delivery of products unfeasible.
14. Clarifications, suggestions and complaints
Any request for clarification, suggestion or complaint should be addressed to Garrafeira Gomes using the contact form available on the website, or via the email address: firstname.lastname@example.org.
15. Applicable Law and Jurisdiction
These Conditions are governed by Portuguese Law and, in the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the Portuguese Courts, despite the plurality of defendants and / or whatever the type of procedures.
Garrafeira Gomes Lda.
Taxpayer No. PT 502 108 738