Privacy policy

("Garrafeira Gomes, Lda")



Part I - General Conditions of Use

1. Scope and Object

1.1 As present General Conditions designed to regulate the terms and conditions that governed the provision of the Garrafeira Gomes Lda Service, headquartered at Rua Eduardo Joaquim Reis Figueira, 731, 4440-647 Valongo under the unique number of headquarters and identification of legal person nº 502108738, with a share capital of € 45,000.00, designated “Garrafeira Gomes”.

1.2 The Service consists of providing access to the Online Store through the address which, in addition to providing information related to a set of products, allows the User, by electronic means, to order the products disclosed, under the terms and conditions here.

1.3 The ordering of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of requesting authorization from their representatives). The elements and information transmitted by the user enjoy legal legal effects, recognizing or using them as electronic acquisitions, they cannot claim a lack of subscription for the acceptance of assumed requirements.

2. Orders

2.1 As orders placed in the online store have a maximum period of 48 hours to make payment by bank transfer, or another that will occur normally. After this period, an order will be canceled;

2.2 Once payment is confirmed, start preparing your order.

3. Delivery time

3.1 An order will be shipped within 72 hours after receiving payment details, unless stock is out of stock.

3.2 If there is a stock rotation, a Garrafeira Gomes contacts or uses, by email, SMS or phone, presenting an estimate for delivery.4.  Portes de envio

4.1. In addition to the final price of each purchase, shipping costs are added based on the total weight of the order. The total values ​​will always be shown at the end of the purchase;

4.2. The price of the products ordered will be increased by the amount corresponding to the cost of packaging and sending registered mail (according to tariffs in force at CTT);

4.3. As a general rule, and under normal conditions, all orders delivered in mainland Portugal take about 48 hours, in Europe 5 days and between 5 and 7 days in the rest of the world.

5. Payment methods

5.1. Without prejudice to the provision in the second clause, the parties may occasionally agree on other forms of payment, namely: ATM payment through the Multibanco network payment option. In this case, the data necessary to proceed with the payment will be generated at the time of purchase and the information is sent to the User via email and SMS. This payment method is valid only for Mainland Portugal and Islands.

5.2. The parties may also agree that payment is made by MB WAY quickly and conveniently via the user's smartphone, simply by having an MB WAY account.

5.3. The User may, in agreement with Garrafeira Gomes, choose to pay by credit card. Garrafeira Gomes accepts credit cards through the PayPal option.6.  Obrigações do Utilizadores

6.1. The User undertakes to provide personal data and correct addresses that allow delivery to be made during office hours. You should also provide information such as: (i) name, (ii) address, (iii) telephone, (iv) email, etc ..., for processing your orders, preparing the respective invoices or for a possible contact, if necessary. Providing wrong or incomplete information may lead to refusal to validate orders placed

7. Returns (Free Revocation)

7.1. The User, in the case of being a consumer, can exercise the right of revocation without being required any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the property.

7.2. To exercise this right, the User must go to Garrafeira Gomes, on a durable medium, and indicate all his identification data, the product he intends to return.

7.3. At the same time, the consumer must, within 14 (fourteen) days from the date of communication of the revocation, return the goods to Garrafeira Gomes under the proper conditions of use.

7.4. The packaging must be returned complete, as it was delivered and accompanied by all documentation received, namely, the following documents: sales invoice and the document that proves the receipt of the product. The packaging and the indicated documents must be sent free of charge to the following address:

Garrafeira Gomes Lda

Rua Eduardo Joaquim Reis Figueira, n.º 731, CC Max Mat, 4440-647 Valongo

7.5. After receiving the return at Sweet Portugal, the User will be refunded the amount corresponding to the amount paid for the order (value of the sales invoice. If you have used a promotional discount code, this amount will not be refunded, that is, the refund will be only for the amount actually paid.

7.6. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.


Part II - Risks and Responsibilities

1. Transmission of Risk

The risks to which the products may be submitted will be the responsibility of the User from the moment of dispatch of the same, that is, from the moment when the User becomes the owner of those same products.

2. Defective products

2.1. If, upon receiving the product, the User considers that it does not comply with the Terms and Conditions of Sale, he must contact Garrafeira Gomes, within a maximum period of 14 days, informing him about the defect.

2.2. After careful evaluation of the returned product, and once it is verified that it is in a defective condition, you will be notified by email, as soon as possible, the return of the item's value or the replacement of the same. . If the product is returned or replaced, it will be done within 15 working days from the date of sending the email confirming the product's return or replacement.

2.3. Warranty / After Sales Service

Garrafeira Gomes is totally unaware of the provision of guarantees and after-sales services, except as described in clause 2, Part II, of these Terms and Conditions.

3. Responsibility

3.1. The Store has adequate security levels, however, Garrafeira Gomes will not be responsible for any losses suffered by the User and / or third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control , namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses or resulting from downloading (“download”) through the infected file service or containing viruses or other properties that may affect the User's equipment. If for any reason of error in accessing the Online Store website, it is impossible to provide a service, Garrafeira Gomes will not be responsible for any losses.

3.2. Consultations of data and information carried out within the scope of this Service are presumed to have been carried out by the User, Garrafeira Gomes declining any responsibility arising from the abusive or fraudulent use of the information obtained.

3.3. Garrafeira Gomes will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to you as a fraud or serious fault.

3.4. Garrafeira Gomes is not responsible for the damages or damages resulting from the non-fulfillment or defective fulfillment of the Service when this is not directly or indirectly attributable as a result of intent or serious fault, not being responsible in particular for (i) errors, omissions or other inaccuracies related to information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) for non-compliance or defective compliance that results from compliance with judicial decisions or administrative authorities or (iv) for non-compliance or defective compliance that results the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, outside Garrafeira Gomes and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions , strikes, earthquakes, floods or other natural cataclysms or other situations not controlled by Garrafeira Gomes that prevent or hinder the fulfillment of the assumed obligations.

3.5. Garrafeira Gomes does not guarantee that: (i) the Service is provided uninterruptedly, is safe, without errors or works infinitely; (ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it; (iii) any material obtained in any way through the use of the Service is used at the User's own risk and risk, who is solely responsible for any damage caused to his computer system and equipment or for any loss of data resulting from that operation. (iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.

3.6. The User accepts that Garrafeira Gomes can in no way be held responsible for any damage, including, but not limited to, damage from loss of profits, data, content, or any other loss (even if it has been previously advised by the User about the possibility of the occurrence of such damages), resulting from: (i) the use or inability to use the Service; (ii) the difficulty of obtaining any substitute for goods / services; (iii) unauthorized access or modification to personal databases.

Part III - General Data Protection Regime

The use of this website is subject to the Privacy Policy mentioned below, and the User must check the respective terms for each new use.

1. Our policy

Every User has the right to the protection of their personal data. Garrafeira Gomes respects the Users' right to information about the collection and treatment of their personal data, and guarantees that personal data is treated in a correct and lawful manner, in accordance with good practices. This website was designed so that the collection and use of personal data from Users is minimal and does not exceed the original purpose for which it was collected.

2. Data Protection

2.1. Garrafeira Gomes guarantees the confidentiality of all data provided by Users.

2.2. The personal data identified in the order form, as being mandatory, are indispensable for the provision of the Service by Garrafeira Gomes. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to Garrafeira Gomes' refusal to provide the Service.

2.3. The User's personal data will be processed and stored by computer and are intended to be used by Garrafeira Gomes within the scope of the contractual and / or commercial relationship with the User if, for this case, the user has given his consent.

2.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes provided for in the previous paragraph, and for this purpose, contact the entity responsible for the processing of personal data: Garrafeira Gomes.

2.5. The User's personal data will only be communicated to third parties when it is necessary to process an order. The User's personal data will be disclosed in the following cases:

· Electronic payment services, via credit or debit cards;

· Processing of purchased products;

· Select, pack and dispatch items;

· Solve questions or doubts related to the sale of products;

· Process payments for the purchase of items;

· Process item returns.

2.6. Users' personal data will not be disclosed to third parties. Any disclosure will be made without going beyond the purpose for which the User's personal data was collected and subsequently processed. In addition, the User's personal data may be disclosed to third parties, for:

· Comply with applicable laws;

· Respond to judicial and government inquiries;

· Comply with valid legal processes;

· Protect the rights or property of Garrafeira Gomes. 

Part IV - Final Provisions

1. Intellectual Property

1.1. All content on this site is the exclusive property of Garrafeira Gomes: texts, images, or any other type of information that does not come from third parties. In this way, they are protected by the Copyright Code. Garrafeira Gomes reserves the right, at any time, to make changes to these contents, having no obligation to make any prior communication to Users

2. Law in the Portuguese market

2.1. The elements of the website were specifically designed to promote product sales through it. In this sense, all elements of the site, whether visual or sound (including software), are protected by copyright, and their reproduction, publication, transmission, modification or distribution, by any means, is prohibited. middle.

3. Entire Agreement

3.1. These Terms and Conditions are the only ones applicable to the use and purchase of products through the website, replacing any other conditions.

3.2. Consequently, Users / Registered Users / Customers who access the website and / or purchase products through it, agree to be bound by these Terms and Conditions.

4. Applicable law

4.1. These Terms and Conditions will, in any case, be governed and interpreted in accordance with applicable Portuguese law

5. Forum

5.1. In the event of a dispute, the Porto District Court will be competent.